COVID-19 2021

Box Hill Institute (including the CAE, city campus) is closely monitoring the situation around coronavirus (COVID-19) and we are taking advice from the relevant authorities, including the Australian Government’s Department of Health, Department of Education, DFAT Smart Traveller and the World Health Organisation. Please view our FAQs to stay up-to-date with our response to the rapidly evolving situation.

When students attend classes on campus, they must follow certain practises to ensure we are able to continue to provide a safe environment and comply with government restrictions as outlined by the Department of Health & Human Services (DHHS).

Eligibility to Return to Campus

Only students who have been invited, who are well and present no risk are eligible to attend to campus. Students with underlying health conditions or in high risk categories that would make them vulnerable should not return to campus. However, if you are in a high risk category and need to return to campus for a practical or assessment, which cannot be completed remotely, please contact your course coordinator who can explain the risk assessment and approval process you will need to undertake. This will also require consultation with your GP. This process does take time so please make sure you allow plenty of time before your allocated return to campus date to complete the approval process.

If you are feeling unwell or have cold or flu symptoms, please do not attend campus.

Daily Screening

All students attending campus are required to attend the screening station where the Concierge Team will conduct temperature checks and health. Students are asked to arrive 15 minutes before class to ensure they can be screened efficiently before their scheduled class begins. Once a student passes their screening, they will receive a sticker, which indicates their eligibility to be on campus for that day only.

All screening will be undertaken in Building B for the CAE City Campus located at 253 Flinders Lane before heading to your class.

QR Codes

All students must scan the QR code displayed on a poster on each building before entry. You will need to scan the right-side QR code with the camera or QR code scanner app of your smartphone. Go to the link contained in the QR code and submit your details via the form.

If you are unable to scan the QR code, please record your details at the Entry Monitoring Screening station noting the buildings you will be accessing while on site. Your details will be collected for contact tracing in the event of a suspected COVID-19 case on campus.

Face Masks

Victoria’s restrictions mean you must wear a face mask while you are indoors. The Entry Screening teams will check that all individuals entering campus have a compliant mask. Spare masks are available on all campuses if required.


Infection Control

Social Distancing must be adhered to at all times in and outside the classroom. Once class has finished, students are required to leave campus. If a student is found to be in breach of the social distancing requirements, they may be asked to leave campus and return at an advised date.

You must complete this Infection Control Training before attending campus.

Cafés and Libraries

The cafés at Elgar and Nelson café are open from 8:00am to 3:00pm Monday to Friday, as is the Lilydale Point of View Café.

The Elgar library is open 8.30am – 4.30pm, Monday – Friday. The Nelson library is open from 10.30am to 2.30pm, Tuesday – Thursday, and the Lilydale library is open 9.30am – 2.30pm, Monday – Friday.

Did you know that you can access eBooks via Box Hill Institute library? If you want to know more about finding and accessing library eBooks, visit StudentWeb here.

Public Transport

Public Transport Victoria has information on its website about the measures it is taking to keep passengers safe, including increased cleaning and cashless transactions. It also outlines measures passengers can take including social distancing.


While we are working through this phased transition to campus, we are encouraging students to share feedback with us about our processes and procedures on campus in response to COVID-19.

Students can send feedback to Collecting this feedback will enable our project team to ensure that our processes are working effectively in our goal to keep you safe.

Student Life 

If you require support during this time, please contact Student Life on (03) 9286 9891 or email

For International Students, please contact the International Student Wellbeing Officer, Nikki Singh on (03) 9286 9445 or via email at

If you have questions about your academic progress and would like assistance with your assessments, please contact the International Academic Advisor, Faz Maghami on (03) 9286 9734 or via email at

International Student Emergency Relief Fund

Box Hill Institute is closed for applications to International Student Emergency Relief Fund.

If you are an international student in Victoria experiencing financial hardship, you may be eligible for emergency financial support through the Victorian Government’s Extreme Hardship Support Program.

The program is for temporary and provisional visa holders and undocumented migrants, including international students, who:

  • are experiencing significant hardship as a result of the coronavirus (COVID-19)
  • have little or no income, savings or community support.

Please visit to apply.

For further information on the range of support available to international students from the Victorian Government visit


Increased health and safety measures have been introduced to ensure the safety of all people on site. This includes:

  • Health screening of staff and students as they come onto campus
  • Temperature checking and social distancing awareness
  • Increased cleaning schedules and the wiping of shared surfaces
  • All staff and students must report to CAE Building B at 253 Flinders Lane for screening

To assist with contact tracing, each building has its own a QR code, which you must scan before entering the building. These are all available in Building B (253 Flinders Lane) at the screening station in the foyer.

  1. Scan the QR code with the camera or QR code scanner app of your Smartphone.
  2. Go to the link contained in the QR code.
  3. Fill in your details and press [Submit].

Your information will not be released to the public or shared with any third party except the government agency responsible to contact people who may have been exposed to COVID-19 or where otherwise required for the purposes of contact tracing.

Your details will be kept for the period specified by the Department of Health and Human Services.

All students returning to campus during this time will be required to complete an online Eligibility to Return to Campus Declaration confirming that they will abide by the increased COVID-19 measures. This includes adhering to social distancing requirements, only using prescribed entry/exit points on campus, following cleaning instructions, and submitting to daily screening procedures.

It is not compulsory that you sign this declaration agreeing to these conditions, however to return to campus during the pandemic you must do so.

Breaching this agreement will result in immediate removal from campus and potentially being prevented from returning to campus for the duration of the pandemic.


To ensure that we are abiding by the social distancing requirements, the following measures have been implemented:

  • Limiting class sizes to ensure that social distancing requirements can be met where possible
  • Adjusting rooms where required
  • Zoning off common areas
  • Increased signage to support safe practices
  • Limiting the number of people on campus at any given time
  • Ensuring that everyone only remains on campus for the duration of their class


Apprentices and trainees who have been suspended or lost their job completely can register with the Victorian Government’s Program for retrenched apprentices and trainees.

You can apply for the new Jobseeker payments if both apply:

  • you’re not receiving Youth Allowance (Apprentice) payments
  • you’ve lost your job and are not receiving an income due to coronavirus (COVID-19)

If you’re seeking Jobseeker payments, you do not need to provide an employment separation certificate. This means that if you have had your apprenticeship suspended – but not terminated – you’re still eligible for Jobseeker payments.

If you’re looking for alternative employment, you can: