Effective Cross-Cultural Communication

Course Summary

Understand how intercultural communication is vital for a high performing and productive workplace. People from diverse backgrounds bring their own unique cultural experiences to real time situations in business activities, bringing distinct and innovative ideas that can often enhance productivity and success.

In this workshop, participants will gain a clear and practical understanding of how to communicate effectively with people from diverse cultures in the workplace.

Course Content:

• Understand the importance in recognising key cultural differences in the workplace or when doing business
• Adopting the T.R.U.S.T method to communicate effectively and appropriately with people from different cultures
• Gain insight into cultural differences within personal and professional context
• Learn how to create and manage high-performing, cross-cultural teams
• Gain practical strategies for conducting successful multicultural negotiations
• Learn how to analyse cultural differences to successfully resolve cross-cultural issues 
• Become a more effective communicator in a global business environment
• Adapt cultural awareness and acceptance, which can help break down cultural barriers while interacting with people of different backgrounds
• Ensure that all employees feel seen, heard, and included which will make your team happier, more united, and more engaged to contribute.

Course handouts containing practical exercise will be provided.