CAE has developed policies and procedures on a range of issues relating to delivery and assessment as well as the expectations of the learner.
Alcohol and Illegal Substances
CAE is committed to providing a healthy and safe study environment and has a policy and procedure in place regarding the use or abuse of alcohol and other drugs in CAE. Learners may not come to class affected by alcohol or other drugs. Illegal drugs may not be possessed, used or supplied on CAE campuses.
Breach of the policy is viewed as a serious matter and will warrant investigation.
CAE is committed to child safety. We have specific policies, procedures and training in place that supports all employees to achieve the following commitments.
- Preventing child abuse, identifying risks early, and removing and reducing these risks. We have zero tolerance of child abuse, and all allegations and safety concerns will be treated very seriously and consistently with our robust policies and procedures.
- Complying with our legal and moral obligations to contact authorities when we are worried about a child’s safety.
- The cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.
- The safety, participation and empowerment of all students, including children.
- Regularly training and educating our employees, contractors and volunteers on child abuse risks.
Complaints and Grievances
CAE recognises student feedback as an integral part of the process for continuous development of the quality of our courses, teaching and services to students. CAE is responsive to changing student needs; we value and encourage feedback, including suggestions, concerns, complaints and general comments.
If a student would like to escalate a problem or complaint outside the institution, you can contact the Victorian Ombudsman to seek further assistance. The Ombudsman investigates complaints made against staff who work for government departments, statutory authorities and local councils. The Ombudsman has a team of experienced enquiry and investigation officers who handle enquiries and complaints received by the office.
- Student, Customer and Stakeholder Complaint Policy (PDF)
- Student, Customer and Stakeholder Complaint Procedure (PDF)
Information Privacy & Data Protection
All dealings with CAE are confidential subject to the provisions of the Privacy Act and other legislation governing the release of information. Information about learners may not be given to any person or organisation outside CAE without authorisation, except in an emergency, where there is a risk to the general public, or where required by legislation. In such cases the CEO or nominee must authorise the release of information.
CAE complies with the Copyright Act 1968-73. If you need to copy any materials (printed, electronic, audio, visual) please check with your course department.
Emergency evacuation procedures are displayed on all floors of CAE buildings; the nearest fire exit and relevant assembly area are displayed in each classroom. Each floor has at least one floor warden. Red phones located near the fire exits are internal emergency intercoms to be used by fire wardens only.
If an emergency occurs, follow any directions given by teachers and wardens. You will hear a two part warning system. The first is an Alert Tone, BEEP – BEEP – BEEP. On hearing the Alert Tone, stay where you are and follow directions given by teachers and wardens. On hearing the second part, the Evacuation siren, WHOOP – WHOOP – WHOOP, leave the building by the nearest fire exit. Once clear of the building make your way to the assembly areas. If you are studying at 278 Flinders Lane proceed to city square on Swanston Street. If you are studying at 21 Degraves St or 253 Flinders Lane assemble outside McDonalds on Swanston Street. Do not re-enter the building unless told to do so. Safety CAE recognises its responsibility to provide and maintain a safe and risk-free environment. Persons on CAE premises are expected to take care of their own health and safety and for that of anyone else who may be affected by their actions.
Any concerns should be reported to one of the Occupational Health and Safety representatives or to your course department.
CAE values all feedback and is committed to ensuring that all current and prospective learners feel comfortable and respected while at CAE and you are welcome to contact the Equity and Access Coordinator on 9652 0612 (TTY 9652 0748) for general information, to view current policies, or to discuss particular issues.
CAE has a number of staff trained to give first aid. Contact the Service Hub reception or the nearest Service Hub area on any floor of the CAE buildings for assistance. Security Duty Officers are trained to give first aid. They can be contacted on 8892 1700 and can assist at all times including after hours or on weekends.
Grey emergency phones (to be used for internal calls only; dial 1700) are located on each floor and may be used to contact the Security Duty Officer in an emergency. Sometimes there might be a delay when contacting the Security Duty Officer. Please wait while the phone is diverted and then leave a message.
The Security Duty Officer will respond to your message very quickly.
Freedom of Information (FOI)
CAE complies with government regulations about freedom of information, as outlined under the Freedom of Information Act 1982.
Inclusion of CAE Students with a disability
Learner Rights and Centre For Adult Education Obligations
It is the responsibility of the Institute to inform learners in writing, as soon as practicable, of any changes to the Institute that may impact on the agreed training services with the learner. Changes may include (but not limited to) the appointment of a new CEO, entering into partnership for a third party to provide the training services or changes to an existing partnership where training services are being provided by another organisation.
Occupational Health and Safety
Personal Information and Data Collection
This notice complies with Information Privacy Principle 1.3 under the Privacy and Data Protection Act 2014.
Prevention of Bullying, Discrimination and Harassment and Prevention of Sexual Harassment
CAE expects you to treat fellow learners, teachers and other CAE staff with dignity and respect and vice versa. Bullying, discrimination, harassment and sexual harassment are unacceptable behaviours.
Protected Disclosure Act 2012 (Vic.)
This Act facilitates disclosure about improper conduct by public officials or public bodies including CAE. CAE has in place a policy and procedure to protect and support staff who make a protected disclosure, where we are notified by the investigating body about a protected disclosure.
For further information regarding protected Disclosures visit the Independent Broad-Based Anti-Corruption Commission at www.ibac.vic.gov.au.
Student Code of Conduct
- Student Code of Conduct (PDF)
Student Conduct Management
Student Leave of Absence
Student Welfare and Support for Learners
- Mobile Devices Policy (PDF)
Plagiarism Collusion & Cheating
Smoking is not permitted at the entrance to CAE buildings or anywhere on CAE property.