Course Summary

The Executive Personal Assistant is a critical link between the executive and the internal and external customers. The workshop explores the boundaries of this person’s authority and responsibility and how to negotiate their role to manage a multiple manager situation if necessary.

Please visit CAE Customer Service Centre or phone 9652 0611 to enquire about enrolling in this course

During the course you will learn:

  • Role of the executive personal assistant
  • Key competencies
  • Building relationships and interpersonal skills
  • Listening and assertiveness skills
  • Non-verbal communication
  • Killer phrases
  • Conflict management
  • Developing a professional image
  • Time management and delegation
  • Business writing
  • Stress and change management

By the end of the course you will be able to:

  • Define the executive assistant role.
  • Recognise and use appropriate management skills to influence workflow.
  • Design, implement and evaluate office procedures.
  • Recognise and use basic teamwork and time management principles.
  • Communicate verbally and in the written form to all levels.
  • Design performance measures for job efficiency and effectiveness.

Please bring along a pen and paper.

Last updated: March 16, 2018 01:30pm