Course Summary

The Executive Personal Assistant is a critical link between the executive and the internal and external customers. The workshop explores the boundaries of this person’s authority and responsibility and how to negotiate their role to manage a multiple manager situation if necessary.

Course Sessions

Wednesday, 11th March - 2 classes


Session ID SKE87901C
11 Mar - 12 Mar 9:30am - 4:30pm
Location CAE
Session Fees
$395 / $375 (conc)
Teacher

During the course you will learn:

  • Role of the executive personal assistant
  • Key competencies
  • Building relationships and interpersonal skills
  • Listening and assertiveness skills
  • Non-verbal communication
  • Killer phrases
  • Conflict management
  • Developing a professional image
  • Time management and delegation
  • Business writing
  • Stress and change management

By the end of the course you will be able to:

  • Define the executive assistant role.
  • Recognise and use appropriate management skills to influence workflow.
  • Design, implement and evaluate office procedures.
  • Recognise and use basic teamwork and time management principles.
  • Communicate verbally and in the written form to all levels.
  • Design performance measures for job efficiency and effectiveness.

Award-Winning Jacquie Wise has been in private practice since 1979, as a management consultant and trainer, psychotherapist and coach.  Her broad background enables Jacquie to add unique dimensions to her courses in written and verbal communication, leadership and diplomacy, public speaking, confidence and personal wellbeing. Her course ‘Confident Conversations’ is one of the longest-running courses in the history of the CAE.

As an author of personal-development books, Jacquie has been frequently featured on national radio and television.

In addition to her psychotherapy qualifications, Jacquie is a Fellow of the International Institute of Linguists and a Diplomate of the London Chamber of Commerce in Business Communication.

Please bring along a pen and paper.

Last updated: December 13, 2019 04:44pm