Course Summary

The Executive Personal Assistant is a critical link between the executive and the internal and external customers. The workshop explores the boundaries of this person’s authority and responsibility and how to negotiate their role to manage a multiple manager situation if necessary.

Course Sessions

Monday, 9th September - 2 classes

Session ID SKE87903C
9 Sep - 10 Sep 9:30am - 4:30pm
Location CAE
Session Fees
$395 / $375 (conc)

Monday, 11th November - 2 classes

Session ID SKE87904C
11 Nov - 12 Nov 9:30am - 4:30pm
Location CAE
Session Fees
$395 / $375 (conc)

During the course you will learn:

  • Role of the executive personal assistant
  • Key competencies
  • Building relationships and interpersonal skills
  • Listening and assertiveness skills
  • Non-verbal communication
  • Killer phrases
  • Conflict management
  • Developing a professional image
  • Time management and delegation
  • Business writing
  • Stress and change management

By the end of the course you will be able to:

  • Define the executive assistant role.
  • Recognise and use appropriate management skills to influence workflow.
  • Design, implement and evaluate office procedures.
  • Recognise and use basic teamwork and time management principles.
  • Communicate verbally and in the written form to all levels.
  • Design performance measures for job efficiency and effectiveness.

Please bring along a pen and paper.

Last updated: August 23, 2019 04:46pm