Course Summary

The Executive Personal Assistant is a critical link between the executive and the internal and external customers. The workshop explores the boundaries of this person’s authority and responsibility and how to negotiate their role to manage a multiple manager situation if necessary.

Course Sessions

Thursday, 15th March - 2 classes


Session ID SKE87901C
15 Mar - 16 Mar 9:30am - 4:30pm
Location CAE
Session Fees
$395 / $375 (conc)
Teacher
Cheryle Brown

During the course you will learn:

  • Role of the Executive Personal Assistant
  • Key competencies
  • Building relationships and interpersonal skills
  • Listening skills
  • Assertive skills
  • Non-verbal communication
  • Killer phrases
  • Conflict management
  • Developing a professional image
  • Time management
  • Delegation
  • Business writing
  • Stress management
  • Change management

By the end of the course you will be able to:

  • Define the executive assistant role
  • Recognise and use appropriate management skills to influence work flow
  • Design, implement and evaluate office procedures
  • Recognise and use basic teamwork and time management principles
  • Communicate verbally and in the written form to all levels
  • Design performance measures for the job efficiency and effectiveness

Cheryle Brown possesses a strong background in people skills, having provided executive support to CEOs, General Managers, Business Managers and other senior staff. She has provided executive support to the Boards of Management, preparing agenda, board papers and meeting timelines, organising Board Planning Day and other events. She has managed information systems for Strategic Leadership Teams, and has been instrumental in implementing quality system policies and procedures and support their development.

Cheryle also has extensive experience in recruitment (HR) and administration (Executive Assistant). Her strengths are in advocacy, networking, prioritising, assessing, time management, organisational, and team work.

Please bring along a pen and paper.

Last updated: December 4, 2017 03:30pm