Withdrawals

If you need to withdraw from a course, you are required to give at least four working days notice prior to the start date of the course. For a regular short course a $55 withdrawal fee applies, for a Shortie course a $20 withdrawal fee applies. Refunds may take up to 15 working days. No refunds, transfers or credit notes will be issued for withdrawals when less than four working days notice is given. Please contact our customer service staff on 9652 0611 regarding course withdrawals.

Transfers

If you wish to transfer between courses, you are required to give at least four working days’ notice prior to the start date of the course in which you have enrolled. Please contact our customer service staff on 9652 0611 regarding course transfers.

Course Cancellations

CAE & Box Hill Institute reserve the right to cancel any scheduled course. In the event of a cancellation, students will be notified two days’ before the scheduled start date and refunds will be provided. Refunds may take up to 15 working days. Classes are subject to sufficient enrolment numbers.

Course Alterations

CAE & Box Hill Institute make every effort to ensure that information is correct at the time of publication. CAE & Box Hill Institute reserve the right to change or postpone courses, and to alter course schedules, locations, fees and teachers due to unforeseen circumstances.

Medical Attention

In the event of a personal emergency, sudden illness or accident you authorise CAE & Box Hill Institute to seek medical, hospital or ambulance services on your behalf and at your expense where CAE & Box Hill Institute (at their absolute discretion) consider it to be necessary or appropriate to do so. You agree that you will be solely responsible for any expenses associated with the provision of such services.

Privacy Policy

Protecting your privacy and personal information is important to CAE. Our Privacy Policy supports and endorses the national and state privacy standards. Our Privacy Policy is available at http://www.cae.edu.au/web/policies/Information_Privacy_Policy.pdf or phone 9652 0611. Its contents are incorporated by reference into these terms and conditions. Box Hill Institute’s Privacy Collection statement (Enrolment) is viewable at http://www.boxhill.edu.au/privacy.

Other Important Information

CAE is required to apply the Goods and Services Tax (GST) on all courses not defined as an ‘educational course’ in the Goods and Services Tax Act 1998. All liable courses include the GST in the advertised fee. CAE reserves the right to change course schedules, locations, fees and teachers. Enrolled students will be notified of changes. CAE has been granted exemption from the Victorian Equal Opportunity Act 1995 (Exemption Nos. 8 and 36 of 1999) for courses targeted to specific groups.